GoPro on Tuesday recalled of its Karma drone following the discovery that, in a small number of cases, the quadcopters lost power during operation.
The camera maker sold approximately 2,500 Karma drones to consumers since October 23. In the recall announcement, GoPro said there have been no related injuries or property damage reported.
Replacements are not being offered, though GoPro plans to resume shipment of the Karma — its first foray into drones — as soon as the issue is resolved. Owners can get a full refund by returning it to GoPro or their place of purchase. To participate in the recall, visit GoPro site.
The company is working closely with US Consumer Product Safety Commission and Federal Aviation Administration while it investigates the issue, said GoPro Founder and CEO Nicholas Woodman. “We are very sorry to have inconvenienced our customers and we are taking every step to make the return and refund process as easy as possible,” he said in the statement.
The recall hits on the heels of a poor third-quarter earnings report for the company, where it showed a loss of 60 cents a share on $241 million in revenue. Analysts were expecting a loss of 35 cents per share on $319 million in revenue. GoPro also dropped its full-year revenue guidance to $1.25 billion to $1.3 billion, down from $1.35 billion to $1.5 billion.